Returns
Our return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition as received.
- Items must be returned in their original packaging.
Non-Returnable Items
- Custom or personalized jewelry pieces.
- Gift cards.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact us at pamela@pamhandmadejewelry.com.
For further questions about returns or refunds, contact us at pamela@pamhandmadejewelry.com.